Support

Need a hand with RenderAI? We’re happy to help.

In the app

Open Settings → Contact Support. Your message includes your account details, so we can look into credits, purchases or a stuck video right away.

By email

Write to nightsafesoftware@gmail.com. If it's about a purchase, please include the date and what you bought.

Common questions

My video is taking a while

Videos render in the cloud and can take a few minutes, especially long or 1080p ones. You can leave the app; it keeps rendering and we’ll send a notification when it’s ready. Finished videos are saved to your gallery even if you come back hours later.

I cancelled a video. Do I get my points back?

Yes. Cancelling a video that hasn’t finished refunds its points right away.

My purchase or credits aren’t showing

Open Settings in the app and tap Restore Purchases. If you bought credits before signing in, signing in with Apple carries them over to your account. Still missing? Contact us with the details above.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone go to Settings → [your name] → Subscriptions → RenderAI and tap Cancel Subscription. You keep Pro until the end of the current period.

How do I delete my data?

You can delete your account and data from Settings in the app, or email us and we’ll take care of it.

Feature ideas

We read every suggestion. Send yours through Contact Support in the app or by email.

See also our Privacy Policy and Terms of Use.